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Shipping and Replacement


Delivery Policy

Bengalfish.com.bd opens the doorway for everybody to shop over the Internet. Our dedicated Bengal Fish quality assurance team works round the clock personally to make sure the right packages reach on time. Our services are at your doorsteps with low delivery charge. We process all deliveries through Own courier services as well as our in-house delivery team. We deliver products all over the Bangladesh as well as the world. If there is any modification in delivery charge for a particular item, it is mentioned in product details. Order confirmation and delivery completion are subject to product availability. Delivery time may differ from one item to another. It can differ from standard delivery to beyond that. Standard Delivery: If your delivery address is within Dhaka city, products will be delivered by within 24 hours. If it is outside Dhaka, it will take 48 Hours. Exceptional Delivery: There are some exceptional items that we import from outside Bangladesh. These items can take 2-3 or more days to reach you. However, you will receive your order within the time specified.

You can make your purchases on Bengalfish.com.bd and get delivery from anywhere in the world. Delivery charge varies according to customers' country. In case of paid order, Bengalfish.com.bd cannot be held liable if customer does not receive it within 2 months.

Replacement Guarantee

We provide great customer experience each time you shop with your Bengalfish.com.bd. If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its quality or if the product is not the same one you ordered. Please check your products in front of riders or in house delivery time. All you need to do is give us a call our hotline:09613-850850 or drop an email at support@bengalfish.com.bd within a period of 24 hours from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by Bengal Fish support team.

We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier to our office address (Corporate Head Office : Room: 02, (1st Floor), TJM Complex, 146, Manipuri para, Tejgaon, Dhaka-1215 . customer can choose any other product from our website or can keep the amount debited to his wallet account. In case of refunding card payment, Bkash, Rocket, Nagad the refund will be returned directly to the customer's debit/credit card if customer claims a refund to his bank. Then we will be informed about it via SSLCommerzBD and take necessary initiatives. Card payment can be refunded only to the card holder's account via bank and cannot be refunded partially as per policy.

Security Policy

We are committed to ensure the security of your information. We maintain suitable physical, electronic and managerial procedures to safeguard and secure your information by preventing unauthorized access. Read here how we use cookies, debit/credit cards, other websites and contents.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Use of credit/debit cards:

Shopping at Bengal Fish is 100% safe. All Credit card and Debit card payments on Bengal Fish are processed through secure and trusted payment gateways. When you transact here, you pay at the payment page which is incorporated with your respected bank. So, your bank deals with your credit/debit card information. You can be assured that Bengal Fish offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure. Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. We provide security only at our website.

Content you submit:

You agree that any information submitted belongs to you or you have permission to submit them. Content means but is not restricted to text, graphics, photos, logos, audio/video files etc. You agree to indemnify us from all responsibility and not hold us responsible for displaying any information you submit to us.